Secure Payment Standalone Payment Refund Procedures

Secure Payment Standalone Payment Refund Procedures

Context

The Secure Payment application saves all transactions on the server allowing merchants to search for and view previous transactions and the transaction details, whether the transactions are in the current (open) batch or a previously settled (closed) batch.

What's Changing

Beginning with version 1.12 of the Secure Payment application's Standalone Payment module, all refunds must be linked to an existing previous transaction. This means that, when issuing a refund, the terminal operator must search for the original transaction from the list of transactions in order to link the refund with its original purchase transaction.

Searching for Transactions

If the list of transactions is too long to scroll to quickly find the original transaction to refund, you can search for the transaction using any of the following parameters:
  1. Invoice number on the original transaction receipt
  2. AUTHorization code on the original transaction receipt
  3. Time range to narrow the search to the approximate date of the original transaction

Secure Payment Documentation

The following links will direct you to the Secure Payment application's Standalone Payment module documentation for the refund and transaction search procedures:
  1. Refund transaction (HTML)
  2. Refund transaction (PDF)
  3. Manual card entry refund transaction (HTML)
  4. Manual card entry refund transaction (PDF)
  5. Search for a transaction (HTML)
  6. Search for a transaction (PDF)

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