PAX IM30 Terminal Quick Setup Guide

This guide describes the process of configuring your payment terminal and preparing it for installation. Your PAX IM30 unattended payment processing terminal comes with the following:

Payment terminal Mounting bracket USB-C cable AC power cord AC adapter with MDB connector M4 screws & nuts

IMPORTANT: The IM30 contains anti-tampering features that disable the terminal if triggered. If the terminal requires maintenance, be sure to contact an experienced professional who can remove and repair the terminal without rendering it inoperable. 

The setup guide will explain how to:

2. Connect terminal power cable
   
3. Configure network connections
   

3. Install the SIM card for mobile payment processing
   
4. Configure the wi-fi settings
   
5. Configure the Ethernet settings
   

5. Change terminal language settings
   
6. Install PayFacto software
   
7. Prepare the terminal for physical installation
   

The guide also provides general guidelines about the physical installation of the terminal. However, due to the wide variety of situations in which the terminal can be used, this guide is unable to provide specific physical installation instructions.

NOTE: Images in the following sections will show various ports on the back of the terminal; these ports may be protected by covers that are not shown in the images. Remove the cover(s) if you need to access one or more ports.

Prerequisites

Before beginning the terminal configuration process, make sure that the terminal is configured in the PAX Store. Creation of the PAX Store account is typically done as part of deployment prior to delivery to the merchant. If the terminal is not configured in the PAX Store, you will be unable to complete the entire configuration process. Power down the terminal, contact PayFacto, and have the terminal serial number available.

Connect Terminal Power Cable

Before you can connect the terminal to a vending device, you must connect the power cable, configure the network connections, and configure the software. To access the terminal’s configuration, you must first connect the power cable.

To connect the terminal power cable:

1. Turn the terminal over.
   
2. Insert the AC adapter’s MDB connector in the MDB-S port.
    
   NOTE: Although it can only fit one way, make sure the release tab is positioned towards the top of the terminal.
3. Plug the male end of the AC cord into the AC adapter and plug into an AC outlet.
   

The terminal powers on, Android starts, and displays the terminal’s main screen.

Configure Network Connections

The IM30 unattended payment processing terminal requires network access to communicate with the payment server and process transactions. You can connect the terminal to the following types of networks:

3. Wi-Fi 
   
4. Mobile (cellular) 
   
5. Ethernet
   

You can connect the terminal to multiple network types if you want to ensure network redundancy. The following sections explain how to configure the terminal to each network type.

Configure Wi-Fi

This section explains how to turn wi-fi on and connect to your network.

To connect to your wireless network:

1. Access the terminal’s main screen by touching the Home icon ().
   
2. Touch the Settings icon (). 
   
3. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@. 
   
4. Touch the checkmark icon  on the keypad when you are done and touch OK.
   
5. In the Wireless & networks section, touch Wi-Fi.
   
6. If Wi-Fi is Off, touch the toggle to turn it on. If Wi-Fi is already on, a list of available networks appears.
   
7. From the list of available networks, touch the name of the network you want to connect to.
   
8. Enter the password for the selected network and touch CONNECT.
   TIP: You can touch Show password before typing to ensure you are entering the password correctly.
9. After the terminal displays Connected for the selected network, touch the Back icon () to return to the Settings screen.
   
10. Touch the Back icon () again to return to the terminal’s main screen.
    

Configure Mobile Network

If you plan to use the terminal without connecting to a wi-fi network, you need to install the mobile SIM card, provided by PayFacto or your mobile communications provider. The terminal uses the micro SIM card format. Configuring the mobile network consists of:

2. Installing the SIM card
   
3. Configuring the APN information
   

Install the SIM Card

To install the mobile SIM card:

1. Make sure the terminal is powered off and turn the terminal over.
   
2. On the back of the terminal in the middle, use a small Phillips screwdriver to loosen (turn left) the screw that secures the card slot module.
   
3. Lift the card slot module from the terminal.
   
4. Locate the SIM slot on the long side of the module.
   
5. Insert the SIM card as illustrated (clipped corner at the top right).
   
6. Re-install the card slot module and tighten (turn to the right) the screw using a small Phillips screwdriver to secure the module to the terminal.
   
7. If necessary, attach the LTE antenna (sold separately) to the threaded connector on the card slot module.
   
8. Re-connect the power cable to power up the terminal.
   

If you received the SIM card from your wireless provider, the terminal should identify the SIM card and configure the mobile network settings automatically. If you received the SIM card from PayFacto, you need to configure the Access Point Name (APN) information, explained in the following section.

Configuring the APN Information

When you receive a SIM card from PayFacto, you need to create and configure the Access Point Name (APN) information. The APN settings allow the terminal to connect to the PayFacto payment server.

To create and configure the APN information:

1. Access the terminal’s main screen by touching the Home icon ().
   
2. Touch the Settings icon (). 
   
3. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@. 
   
4. Touch the checkmark icon  on the keypad when you are done and touch OK.
   
5. In the Wireless & networks section, touch More.
   
6. On the More page, touch Cellular networks.
   
7. On the Cellular network settings page, touch Access Point Names.
   
8. Click the New APN icon () to create a new access point.
   
9. On the Edit access point screen, use the following table to enter the required information in the appropriate fields (do not adjust the other fields):
   

Field	Setting
Name	Teslus
APN	M2m-east.telus.iot
Proxy	None (leave blank)

10. Touch the menu icon () and touch Save.
    
11. Touch the Back icon () four times to return to the main screen.
    

Configure Ethernet

This section explains how to connect the terminal to your network using an Ethernet cable.

To connect using an Ethernet cable:

1. Access the terminal’s main screen by touching the Home icon ().
   
2. Touch the Settings icon (). 
   
3. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@. 
   
4. Touch the checkmark icon  on the keypad when you are done and touch OK.
   
5. In the Wireless & networks section, touch Ethernet.
   
6. If Ethernet is Off, touch the toggle to turn it On. After you connect an Ethernet cable to the terminal, the network settings should appear automatically.
   
7. Touch the Back icon () two times to return to the main screen.
   

Change Language Settings

If desired, you can change the terminal’s display language to better serve your local clients.

To change the terminal’s display language:

1. Access the terminal’s main screen by touching the Home icon ().
   
2. Touch the Settings icon (). 
   
3. On the Settings screen, touch the Please Input Password field and use the keypad to type the password: either 9876 or pax9876@@. 
   
4. Touch the checkmark icon  on the keypad when you are done and touch OK.
   
5. Scroll to the Personal section and touch Languages & input.
   
6. Touch Languages
   
7. Touch Add a language.
   
8. Scroll to and touch the language you want to add.
   
9. Touch the Back icon () three times to return to the main screen.
   

Install PayFacto Software

The deployment process generally installs the required PayFacto applications prior to shipment, but if the applications are not installed, please use the procedures in the following sections to install and configure the following PayFacto applications:

3. PayFacto: For payment processing
   
4. Gift PayFacto powered by DataCandy: For gift card processing
   
5. Gateway PayFacto: Enables communication between the vending device and the appropriate transaction processing application 
   

Installing and Configuring the PayFacto Application

Before you can process any payments, you need to download and install the PayFacto app from the PAXStore on the terminal.

Before you begin the procedure, make sure the terminal is connected to your network.

NOTE: The app may already be installed on your terminal. If you see the PayFacto icon () on the main screen, skip to the Configure section.

Install

To download and install the PayFacto app:

1. On the terminal main screen, touch the PAXStore icon (). 
   
2. When connected to the Pax Application Marketplace, touch All to view all available apps.
   
3. Scroll to or search for PayFacto.
   Note: If you scroll to the bottom, the animated () icon indicates the store is adding more apps to the list.
4. When you locate the PayFacto app, touch GET to download and install the app.
   

The app downloads and installs automatically.

Configure

After you install the PayFacto app, you need to configure the app before you can process any payment transactions. The app guides you through the configuration procedure using a simple interface. 

To configure the PayFacto app:

On the terminal’s main screen, touch the PayFacto icon to start the app. The configuration wizard appears
Set Merchant Language The merchant language determines what language appears for terminal operations. The merchant language is separate from the customer’s language, as configured on their card. Select the terminal’s language from the list on the Set Merchant Language page.  NOTE: You can change the language at any time through the Settings > Terminal Options command in the PayFacto app. Swipe to the left or touch the Next arrow.
Set Application Theme The application theme sets the overall appearance of the PayFacto app: light or dark. Select the terminal’s appearance on the Set Application Theme page. Touch the toggle to switch between Dark Theme and Light Theme. NOTE: You can change the theme at any time through the Settings > Terminal Options command in the PayFacto app. Swipe to the left or touch the Next arrow.
Set Administrative Password The administrative password protects the app features from being changed without authorization. On the Set Administrative Password page, touch the text field and enter a 6-digit numeric password using the keypad. Click the checkmark icon  on the keypad when you are done. IMPORTANT: Do not forget the Administrative password, without it, you will be unable to access certain functions on the terminal. NOTE: If the wizard does not proceed to the next screen, swipe to the left or touch the Next arrow.
Set Merchant Password The merchant password protects the app from processing certain transactions without authorization. On the Set Merchant Password page, touch the text field and enter a 6-digit numeric password using the keypad. Click the checkmark icon  on the keypad when you are done. IMPORTANT: Do not forget the Merchant password, without it, you will be unable to access certain functions on the terminal. NOTE: If the wizard does not proceed to the next screen, swipe to the left or touch the Next arrow.
Set Merchant ID The merchant ID identifies your customer account on the authorization server when processing payments. On the Set Merchant ID page, touch the text field and enter merchant ID provided by PayFacto using the keypad. Click the checkmark icon  when you are done. NOTE: If the wizard does not proceed to the next screen, swipe to the left or touch the Next arrow.
Set Terminal ID The terminal ID identifies the terminal on the authorization server when processing payments. The terminal ID is linked to your customer account. On the Set Terminal ID page, touch the text field and enter terminal ID provided by PayFacto using the keypad. Click the checkmark icon  when you are done. NOTE: If the wizard does not proceed to the next screen, swipe to the left or touch the Next arrow.
Set Destination Host The destination host is the server that the terminal communicates with for transaction authorizations. On the Set Destination Host page, touch the toggle to turn Live Authorization Host to On (). Swipe to the left or touch the Next arrow.
Set Training Mode Training mode simulates all system functions without communicating to external servers. On the Set Training Mode page, you can enable training mode by touching the toggle to On.  TIP: It is recommended that you defer training mode until after you complete the software configuration. Swipe to the left or touch the Next arrow.  NOTE: If you enable training mode during initial configuration, you will not be able to process payments until you exit training mode. Training Mode is available at any time through the Settings > Training Mode command in the PayFacto app. Refer to the PayFacto Quick Reference Guide (insert link to guide) for information on how to access training mode. CAUTION: It is possible to lock a card in training mode, as some security features are stored on the card’s chip.
Ready To Go Congratulations, you’ve completed the PayFacto app configuration. Touch FINISH to complete the configuration and download the necessary system files. The screen turns green when the configuration is complete. NOTE: If the screen turns red, there was an error in configuration. Note the error number and contact customer support for assistance.

Installing and Configuring the Gift PayFacto powered by DataCandy Application

If you accept, or plan to accept, gift cards, you need to download and install the Gift PayFacto powered by DataCandy app from the PAXStore on the terminal.

Before you begin the procedure, make sure the terminal is connected to your network.

NOTE: The app may already be installed on your terminal. If you see the Gift PayFacto icon () on the main screen, skip to the Configure section.

Install

To download and install the PayFacto app:

1. On the terminal main screen, touch the PAXStore icon (). 
   
2. When connected to the Pax Application Marketplace, touch All to view all available apps.
   
3. Scroll to or search for Gift PayFacto powered by DataCandy.
   Note: If you scroll to the bottom, the animated () icon indicates the store is adding more apps to the list.
4. When you locate the Gift PayFacto app, touch GET to download and install the app.
   

The app downloads and installs automatically.

Configure

After you install Gift PayFacto powered by DataCandy, you need to configure the application before you can accept any gift card transactions. The app guides you through the configuration procedure using a simple interface. 

To configure the Gift PayFacto powered by DataCandy app:

On the terminal’s main screen, touch the Gift PayFacto icon to start the app. The configuration wizard appears
Set Merchant Language The merchant language determines what language appears for terminal operations. The merchant language is separate from the customer’s language, as configured on their card. Select the terminal’s language from the list on the Set Merchant Language page. Swipe to the left or touch the Next arrow.
Set Application Theme The application theme sets the overall appearance of the PayFacto app: light or dark. Select the terminal’s appearance on the Set Application Theme page. Touch the toggle to switch between Dark Theme and Light Theme. NOTE: You can change the theme at any time through the Settings > Terminal Options command in the PayFacto app. Swipe to the left or touch the Next arrow.
Set Administrative Password The administrative password protects the app features from being changed without authorization. On the Set Administrative Password page, touch the text field and enter a 6-digit numeric password using the keypad. Click the checkmark icon  on the keypad when you are done. IMPORTANT: Do not forget the Administrative password, without it, you will be unable to access certain functions on the terminal. NOTE: If the wizard does not proceed to the next screen, swipe to the left or touch the Next arrow.
Set Merchant ID The merchant ID identifies your customer account on the DataCandy server when processing gift cards. IMPORTANT: DataCandy sends the Merchant ID via email directly to the merchant; refer to the email for the Merchant ID. On the Set Merchant ID page, touch the text field and enter merchant ID provided by DataCandy using the keypad. Click the checkmark icon  when you are done. NOTE: If the wizard does not proceed to the next screen, swipe to the left or touch the Next arrow.
Set Merchant Password The merchant password protects the app from processing certain transactions without authorization. IMPORTANT: DataCandy sends the Merchant password via email directly to the merchant; refer to the email for the Merchant password. On the Set Merchant Password page, touch the text field and enter the merchant password provided by DataCandy using the keypad. Click the checkmark icon  on the keypad when you are done. IMPORTANT: Do not forget the Merchant password, without it, you will be unable to access certain functions on the terminal. NOTE: If the wizard does not proceed to the next screen, swipe to the left or touch the Next arrow.
Set workstation number The workstation number identifies the terminal on the DataCandy server when processing gift cards. IMPORTANT: DataCandy sends the workstation number via email directly to the merchant; refer to the email for the workstation number. On the Set workstation number page, touch the text field and enter workstation number provided by DataCandy using the keypad. Click the checkmark icon  when you are done. NOTE: If the wizard does not proceed to the next screen, swipe to the left or touch the Next arrow.
Set the access key The terminal uses the access key for validation on the DataCandy server when processing gift card transactions. IMPORTANT: DataCandy sends the access key via email directly to the merchant; refer to the email for the access key. On the Set the access key page, touch the text field and enter access key provided by DataCandy using the keypad. Swipe to the left or touch the Next arrow.
Ready To Go Congratulations, you’ve completed the Gift PayFacto powered by DataCandy app configuration. Touch FINISH to complete the configuration and download the necessary system files. The screen turns green when the configuration is complete. NOTE: If the screen turns red, there was an error in configuration. Note the error number and contact customer support for assistance.

Install the Gateway PayFacto Application

To download and install the Gateway app:

1. On the terminal main screen, touch the PAXStore icon ().
   
2. When connected to the Pax Application Marketplace, touch All to view all available apps.
   
3. Scroll to or search for Gateway PayFacto.
   Note: If you scroll to the bottom, the animated () icon indicates the store is adding more apps to the list.
4. When you locate the Gateway PayFacto app, touch GET to download and install the app.
   

The app downloads and installs automatically.

Configure the Gateway App

After you install the Gateway PayFacto app, you need to configure the app before using it. The configuration process is quick and uses a simple interface. 

Before you begin the procedure, make sure the terminal is charged and connected to your wireless or mobile network.

To configure the Gateway app:

On the terminal’s main screen, touch the Gateway PayFacto icon to start the app. NOTE: The Gateway app uses the same icon as the PayFacto application. Make sure to touch the correct icon. The configuration wizard appears
Set Destination Host The destination host is the server that the Gateway app communicates with for transaction information. On the Set Destination Host page, toggle Live Authorization Host to On (). Swipe to the left or touch the Next arrow. On the Ready To Go page, touch FINISH to complete the configuration.

Using the Gateway App

Generally, the Gateway application starts automatically after the configuration procedure. If the Gateway application does not start automatically, you simply touch the Gateway PayFacto icon to start the app. When the app starts, it initiates communication with the authorization host. There are two possible results:

2. The Gateway screen displays a Connected message at the bottom.
   
3. The screen briefly displays a warning that the terminal is not configured on the server.
   

If the screen displays a Connected message, congratulations, the Gateway is connected and ready to process payment transactions.

If the screen does not display a Connected message, please contact PayFacto to have the terminal configured on the server.

Connect Terminal to a Vending Device

Due to the many different vending devices available, this guide does not include specific physical installation instructions. 

General Installation Guidelines

The following points are some general installation guidelines to consider:

7. Use the supplied M4 nuts to secure the mounting bracket’s outermost openings to M4screws on the inside wall of the vending device.
   
8. Prior to fitting the terminal in the vending device, securely connect the vending device’s digital I/O and MDB cables to the appropriate ports on the rear of the terminal.
   
9. If you are using an Ethernet cable to connect the terminal to a network, ensure that the cable is properly seated in the port.
   
10. Secure the terminal to the mounting bracket using the supplies M4 screws.
    
11. Insert the AC adapter’s MDB connector in the MDB-S port.
    
12. If it does not start automatically after you connect the AC power, touch the Gateway PayFacto icon on the main screen to start the application.
    
13. Refer to the PAX IM30 Quick Setup Guide (included in the box with the terminal) for general precautions and operational specifications.
    

Post-Installation Maintenance

Although the IM30 unattended payment processing terminal is configured to receive updates automatically, you may need to perform some maintenance after you install the terminal to the vending device.

The primary maintenance tasks that may be required after initial installation include:

2. Changing or configuring network connections
   
3. Changing the terminal's language settings
   

To perform any of these tasks, you must:

2. Disconnect the power to the terminal; either by disconnecting the MDB-S connector from the back of the terminal or by disconnecting the AC adapter cord.
   
3. Disconnect any cables from the terminal.