FA-Q2 - File16 error when opening the VelSRV or VelBO

FA-Q2 - File16 error when opening the VelSRV or VelBO


File access FAQ


FA-Q2 

 

File16 error when opening the Backoffice 

The error can be different depending on the file being corrupted  


 




FA-A2  

This error is caused because some corruption occurred during important processes 

 

What to do: 

Backoffice 

Login with reseller/support code 

Setup / Utilities 

Emergency 

Re-sort invoices file (files16)…  

 


    • Related Articles

    • FA-Q1 - The file you just attempted to open is already opened in EDIT mode..

      File access FAQ FA-Q1 The error  ‘The file you just attempted to open is already opened in EDIT mode. Will open this file in read-only mode’ appears when you try to open some specific things in the Backoffice.    FA-A1  Last time the file was used it ...
    • EFT-Q1 - Communication error with wired terminal

      Electronic funds transfer FAQ EFT-Q1  Communication error with the Credit Card Terminal (Wired)    EFT-A1  Velpay process in error or not running    What to do:  Close the software using 0000, this will close the velpay.exe at the same time. Make sur ...
    • EOD-Q1 - Error Control date on POS

      End of day FAQ EOD-Q1  Error Control date block the usage of the POS.    EOD-A1  This issue is caused because the end of day procedure didn’t get done since more than 30 days.    What to do:  Backoffice  Setup / Utilities  Utilities  Multiple end of ...
    • VEL#030 - Error control date on POS

      VEL#030 - Error control date on POS This problem occurs when no end of day has been done for 30 days. Resolution: Perform multiple end of day from the Veloce Backoffice Multiple end of day 1. Open Veloce Backoffice 2. Setup / Utilities 3. Utilities / ...
    • EFT-Q2 - Socket init failed(402) or Communication error with SecureTablePay (STP)

      EFT-Q2  Socket init failed(402) or Communication error with STP (SecureTablePay)     EFT-A2  The STP terminal is not able to fetch the tables list because of this communication error.    Causes:  Terminal is not connected to the Wifi  Terminal as ...