BroadPOS Quick Reference Guide

BroadPOS Quick Reference Guide

CREDIT OR DEBIT SALE
  1. On the main screen, touch CREDIT or DEBIT.
  2. Touch SALE.
  3. Using the number pad, enter the amount and touch CONFIRM.
  4. Hand over terminal to client.
  5. If tips are enabled, customer selects (or manually inputs) a tip amount and confirms the total sale amount.
  6. Client inserts/swipes/taps their card and enters their PIN (if required); if using e-Signature, the terminal prompts customer to sign on the touchscreen.
    The terminal prints the merchant copy.
  7. Tear off transaction receipt and ask the customer to sign the merchant copy (if using paper signature)To print customer copy, touch OK and hand to client.

EBT SALE

  1. On the main screen, touch EBT.
  2. Touch SALE.
  3. Using the number pad, enter the amount and touch CONFIRM.
  4. Swipe the client card.
  5. Select EBT TypeFood Stamp or Cash Benefit and touch OK.
  6. If prompted to enter the invoice number, use the number pad to enter it and touch CONFIRM.
  7. Hand over terminal to client to enter their PIN. 
    The terminal prints the merchant copy.
  8. Tear off merchant copy of the transaction receipt. To print customer copy, touch OK and hand to client.

REFUND A SALE (CREDIT OR DEBIT)

  1. On the main screen, touch CREDIT or DEBIT.
  2. Touch RETURN.
  3. If returns are password protected, enter the password and touch Enter. 
  4. Using the number pad, enter the amount and touch CONFIRM.
  5. Client inserts/swipes/taps their card and enters their PIN (if required); if using e-Signature, the terminal prompts customer to sign on the touchscreen.
    The terminal prints the merchant copy.
  6. Tear off transaction receipt and ask the customer to sign the merchant copy (if using paper signature). To print customer copy, touch OK and hand to client.

REFUND EBT SALE

  1. On the main screen, touch CREDIT or DEBIT.
  2. Touch RETURN.
  3. Using the number pad, enter the amount and touch CONFIRM.
  4. Swipe the client card.
  5. If prompted to enter the invoice number, use the number pad to enter it and touch CONFIRM.
  6. Hand over terminal to client to enter their PIN. 
    The terminal prints the merchant copy.
  7. Tear off merchant copy of the transaction receipt. To print customer copy, touch OK and hand to client.

VOID SALE (CREDIT/DEBIT/EBT)

NOTE: Void is only for sales in the current batch (not closed).

  1. Obtain customer copy of transaction receipt.
  2. On the main screen, touch CREDITDEBIT, or EBT.
  3. Touch V/SALE.
  4. If voids are password protected, enter the password and touch Enter.
  5. When prompted, use the number pad to enter the original transaction number and touch CONFIRM.
  6. Hand over terminal to client.
  7. The terminal displays the original transaction details, the customer touches CONFIRM.
  8. The terminal prints the merchant copy.
  9. Tear off merchant copy of the transaction receipt. To print customer copy, touch OK and hand to client.

CREDIT PRE-AUTHORIZATION

  1. On the main screen, touch CREDIT.
  2. Touch AUTH.
  3. Using the number pad, enter the amount and touch CONFIRM.
  4. Hand over terminal to client.
  5. Client inserts/swipes/taps their card and enters their PIN (if required); if using e-Signature, the terminal prompts customer to sign on the touchscreen.
    The terminal prints the merchant copy.
  6. Tear off transaction receipt and ask the customer to sign the merchant copy (if using paper signature). To print customer copy, touch OK and hand to client.

CREDIT POST-AUTHORIZATION

  1. On the main screen, touch CREDIT.
  2. Touch POSTAUTH.
  3. When prompted, use the number pad to enter the original transaction number and touch CONFIRM.
  4. The terminal displays the original authorization details, touch CONFIRM.
  5. Enter the final purchase amount and touch CONFIRM.
  6. The terminal prints the merchant copy.
  7. Tear off transaction receipt and ask the customer to sign the merchant copy (if using paper signature). To print customer copy, touch OK and hand to client.

REPRINT RECEIPT

NOTE: You can only reprint receipts for transactions in the current batch (not closed).

  1. On the main screen, touch FUNC.
  2. Touch Re-Print.
  3. Select what to reprint:
  1. Print Last: Reprints the receipt for the last transaction.
  2. Print Detail: Prints the transaction details for the current batch.
  3. Print Any: Reprints transaction using the transaction number.

To reprint a specific receipt using the transaction number:

  1. Touch Print Any.
  2. Touch EDC Type to select Credit as the transaction type if it is not already selected.
  3. Use the number pad to enter the original transaction number.
  4. Touch Receipt Type to select which receipt to print: Customer or Merchant.
  5. Touch Printing.
  6. The terminal reprints the receipt.

CLOSE THE CURRENT BATCH

  1. On the main screen, touch FUNC.
  2. Touch Batch.
  3. From the Batch Menu, touch Batch Close.
  4. The terminal prints the Batch Report.

REPORTS

NOTE: Reports can consume a large amount of paper and prevent you from processing any transaction on the terminal while the report prints.

  1. On the main screen, touch FUNC.
  2. Touch Reports.
  3. Enter the password and touch Enter.
  4. Select the desired report:
  1. Default Report: Prints the Condensed Report which is a summary of the transaction on the current batch.
  2. Current ReportPrints a report based on Report TypePayment TypeCard Type, and Transaction Typeand by sorting order (Sorted).
  3. History ReportPrints a report of transactions for a specific date range (Report From and Report To dates; default value is the current day), by Payment TypeCard Type, and Transaction Type.
  4. Tip Report: Prints a report based on Server/Clerk numberPayment Type, and Card Type filters.
  1. Configurthe report’s filters (if required) and touch Printing. The terminal prints the selected report.

ENABLE TERMINAL OPERATORS

  1. On the main screen, touch FUNC.
  2. Touch Operator.
  3. Enter the password and touch Enter.
  4. To view a list of operators on the terminal, touch View Operators.
  5. To add one or more operators, touch Add Operator.
  6. Use the virtual keyboard to enter the Operator Name.
  7. Use the virtual keyboard to enter the Operator ID.
  8. Touch Confirm.
    The terminal confirms the operation. Touch OK to add another operator (repeat steps 5 and 6or Cancel if you are finished.
  9. To delete one or more operators, touch Delete Operator. The terminal displays a list of current operators.
  10. Select the operator(s) to delete.
  11. Touch Confirm.

CONFIGURE SIGNATURE TYPE

NOTE: You can configure the terminal to acquire the customer signature electronically or on paper. With e-Signature, the client signature is printed on the merchant copy of the receipt.

  1. On the main screen, touch FUNC.
  2. Touch Settings.
  3. Enter the password and touch Enter.
  4. Touch Operation Settings.
  5. In the Signature Type section, touch Signature Type.
  6. Touch e-Signature to enable on-screen signature or touch On Paper to enable signature on the merchant copy receipt.

PASSWORD PROTECT OPERATIONS

NOTE: To help ensure the security of your transactions, you can enable password protection for selected transactions before the operation can proceed.

  1. On the main screen, touch FUNC.
  2. Touch Settings.
  3. Enter the password and touch Enter.
  4. Touch Merchant Settings.
  5. In the Transaction Types section, touch CREDIT.
  6. Locate and touch the desired transaction type.
  7. Touch Password Protected to enable password protection for the selected transaction.
  8. Repeat steps 6 and 7 for each additional transaction you want to password protect.
  9. To remove password protection for a transaction, touch the desired transaction type and then touch Always Enabled.
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