AMP 6500 Terminal Quick Setup Guide

This guide describes the process of configuring your payment terminal and preparing it for installation. Your AMP 6500 unattended payment processing terminal comes with the following:

Payment terminal Weatherproof silicone gasket (attached) AC power cord AC adapter AC connection Microfit adapter MDB cable

The setup guide will explain how to:

2. Connect terminal power cable
   
3. Configure network connections
   

2. Install the SIM card for mobile payment processing
   
3. Configure the wi-fi settings
   

7. Change terminal language settings
   
8. Confirm terminal ID and server connection
   
9. Check for terminal firmware and software updates
   
10. Install PayFacto software
    
11. Prepare the terminal for physical installation
    

The guide also provides general guidelines about the physical installation of the terminal. However, due to the wide variety of situations in which the terminal can be used, this guide is unable to provide specific physical installation instructions.

Prerequisites

Before beginning the terminal configuration process, make sure that the terminal’s serial number is configured in ATMS. If the terminal serial number is not configured in ATMS, you will be unable to complete the entire configuration process. Power down the terminal and contact PayFacto.

Connect Terminal Power Cable

Before you can connect the terminal to a vending device, you must connect the power cable, configure the network connections, and configure the software. To access the terminal’s configuration, you must first connect the power cable.

To connect the terminal power cable:

1. Turn the terminal over.
   
2. On the back of the terminal near the top, lift the port cover towards the top of the terminal.
   
3. Insert the AC Microfit adapter in the Microfit port.
   
   NOTE: Although it can only fit one way, make sure the release tab is positioned to the right.
4. Insert the male portion of the AC adapter cord to the AC Microfit adapter’s female connector.
   
5. Plug the female end of the AC cord into the AC adapter and plug into an AC outlet.
   

The terminal powers on and displays a No SIM card in the POS Please insert a SIM card message. Touch anywhere on the screen to dismiss the message.

Configure Network Connections

The AMP 6500 unattended payment processing terminal requires network access to communicate with the payment server and process transactions. You can connect the terminal to the following types of networks:

3. Wi-Fi 
   
4. Mobile (cellular) 
   
5. Ethernet
   

You can connect the terminal to multiple network types if you want to ensure network redundancy. The following sections explain how to configure the terminal to each network type.

Configure Wi-Fi

This section explains how to turn wi-fi on and connect to your network.

To connect to your wireless network:

1. Access the terminal’s main screen by touching the Home icon ().
   
2. Touch the App Drawer icon ().
   
3. If required, touch the APPS tab, then touch the Settings icon ().
   
4. On the Admin Login screen, touch the Password field and use the keypad to type the password: 1234567.
   
5. Touch LOGIN.
   
6. In the Wireless & networks section, touch WLAN.
   
7. If Wi-Fi is Off, touch the toggle to turn it on. If Wi-Fi is already on, a list of available networks appears.
   
8. From the list of available networks, touch the name of the network you want to connect to.
   
9. Enter the password for the selected network and touch CONNECT.
   TIP: You can touch Show password before typing to ensure you are entering the password correctly.
10. After the terminal displays Connected for the selected network, touch the Back icon () to return to the Settings screen.
    
11. Touch the Back icon () again to return to the APPS screen.
    

Configure Mobile Network

If you plan to use the terminal without connecting to a wi-fi network, you need to install the mobile SIM card, provided by PayFacto or your mobile communications provider. The terminal uses the full-size SIM card format. Configuring the mobile network consists of:

2. Installing the SIM card
   
3. Configuring the APN information
   

Install the SIM Card

To install the mobile SIM card:

1. Make sure the terminal is powered off and turn the terminal over.
   
2. On the back of the terminal in the middle, use a small Phillips screwdriver to loosen (turn left) the screw that secures the card slot cover.
   
3. Lift the card slot cover from the terminal.
   
4. Slide the SIM 1 gate down to unlock it and lift the gate.
   
5. Slide the SIM card into the guides with the chip facing away from the gate and the angled corner of the card at the top left.
   
6. Lower the gate and slide up to lock it into position.
   
7. Re-install the card slot cover by tightening (turn to the right) the screw using a small Phillips screwdriver.
   
8. Re-connect the power cable to power up the terminal.
   

If you received the SIM card from your wireless provider, the terminal should identify the SIM card and configure the mobile network settings automatically. If you received the SIM card from PayFacto, you need to configure the Access Point Name (APN) information, explained in the following section.

Configuring the APN Information

When you receive a SIM card from PayFacto, you need to create and configure the Access Point Name (APN) information. The APN settings allow the terminal to connect to the PayFacto payment server.

To create and configure the APN information:

1. Access the terminal’s main screen by touching the Home icon ().
   
2. Touch the App Drawer icon ().
   
3. If required, touch the APPS tab, then touch the Settings icon ().
   
4. On the Admin Login screen, touch the Password field and use the keypad to type the password: 1234567.
   
5. Touch LOGIN.
   
6. In the Wireless & networks section, touch More.
   
7. On the More page, touch Cellular networks.
   
8. On the Cellular network settings page, touch Access Point Names.
   
9. Click the New APN icon () to create a new access point.
   
10. On the Edit access point screen, use the following table to enter the required information in the appropriate fields (do not adjust the other fields):
    

Field	Setting
Name	Telus
APN	M2m-east.telus.iot
Proxy	None (leave blank)

11. Touch the menu icon () and touch Save.
    
12. Touch the Back icon () four times to return to the main screen.
    

Configure Ethernet

This section explains how to connect the terminal to your network using an Ethernet cable.

To connect using an Ethernet cable:

1. Access the terminal’s main screen by touching the Home icon ().
   
2. Touch the App Drawer icon ().
   
3. If required, touch the APPS tab, then touch the Settings icon ().
   
4. On the Admin Login screen, touch the Password field and use the keypad to type the password: 1234567.
   
5. Touch LOGIN.
   
6. In the Wireless & networks section, touch Ethernet.
   
7. If Ethernet is Off, touch the toggle to turn it On. 
   
8. Scroll to the bottom and touch Ethernet Configuration.
   
9. In the Configure Ethernet Device window, select the Connection Type you want to use:
   

2. DHCP: Dynamically assigned (automatic) IP address that can change; go to step 10. 
   
3. Static IP: Fixed IP address that does not change; go to step 11.
   

10. For a DHCP connection, touch the DHCP option and then touch Save.
    
11. For a Static IP connection, contact you network administrator to complete the following fields and then touch Save.
    

4. IP Address
   
5. Network Prefix Length
   
6. DNS Address 
   
7. Gateway Address
   

12. Touch the Back icon () three times to return to the main screen.
    

Change Language Settings

If desired, you can change the terminal’s display language to better serve your local clients.

To change the terminal’s display language:

1. Access the terminal’s main screen by touching the Home icon ().
   
2. Touch the App Drawer icon ().
   
3. If required, touch the APPS tab, then touch the Settings icon ().
   
4. On the Admin Login screen, touch the Password field and use the keypad to type the password: 1234567.
   
5. Touch LOGIN.
   
6. Scroll to the Personal section and touch Language & input.
   
7. Touch Language.
   
8. Scroll to and touch the desired language.
   
9. Touch the Back icon () three times to return to the main screen.
   

Configure Terminal Settings

In addition to the prerequisite of ensuring that the terminal is configured in ATMS, you need to confirm some terminal information and clear the internal memory prior to updating the terminal software.

To configure the terminal settings:

1. Access the terminal’s main screen by touching the Home icon ().
   
2. Touch the App Drawer icon ().
   
3. If required, touch the APPS tab, then touch the Settings icon ().
   
4. On the Admin Login screen, touch the Password field and use the keypad to type the password: 1234567.
   
5. Touch LOGIN.
   
6. Scroll to the Device section and touch PosSettings.
   
7. Touch Update from TMS.
   
8. Touch the Settings icon ().
   
9. In the General section, touch Terminal ID.
   
10. 
    

      |
    
    Confirm that the  Terminal ID that appears matches the terminal’s serial number (S/N) found on the back of the terminal.
    
11. If required, change the number in the Terminal ID field to match the terminal serial number and touch OK.
    
12. In the ATMS Communication Server section, touch Server address.
    
13. Confirm that the Server address that appears is http://104.251.98.154:9009/
    If the Server address is any other value, touch the field and change it to http://104.251.98.154:9009/
14. If required, change the Server address to match the address listed in step 13 and touch OK.
    
15. In the Internal Memory section, touch Delete internal storage.
    
16. Touch Yes to confirm.
    
17. Touch the Back icon () five times to return to the main screen.
    

Update and Install Software

After you confirm the terminal information, you need to update and install the software.

To update and install the terminal software:

1. Access the terminal’s main screen by touching the Home icon ().
   
2. Touch the App Drawer icon ().
   
3. If required, touch the APPS tab, then touch the Settings icon ().
   
4. On the Admin Login screen, touch the Password field and use the keypad to type the password: 1234567.
   
5. Touch LOGIN.
   
6. Scroll to the Device section and touch PosSettings.
   
7. Touch Update from TMS.
   
8. On the ATMS Agent page, touch the Check for updates button. The terminal downloads the latest version of the required software.
   
9. When all downloads are complete, touch OK.
   
10. On the ATMS Agent page, touch the Install button for the software updates.
    
11. Touch the Install button for each application listed on the page and follow the installation instructions on the screen.
    
12. When each application completes its installation, touch DONE.
    
13. Touch the Back icon () to return to the ATMS Agent page.
    
14. If available, touch the Install button for the firmware updates. When all software and firmware updates are complete, touch the Back icon () five times to return to the main screen.
    

Connect Terminal to a Vending Device

Due to the many different vending devices available, this guide does not include specific physical installation instructions. It is important to remember that the anti-removal tamper switches must be secured with enough pressure to prevent the accidental erasing of terminal data.

Anti-Removal Mechanism

The AMP 6500 terminal features an anti-removal mechanism that, when triggered, erases all data on the terminal. By default, the anti-removal detection feature is turned off to prevent the accidental erasing of terminal data during the configuration process prior to installation.

To enable anti-removal security:

1. Access the terminal’s main screen by touching the Home icon ().
   
2. Touch the App Drawer icon ().
   
3. If required, touch the APPS tab, then touch the Settings icon ().
   
4. On the Admin Login screen, touch the Password field and use the keypad to type the password: 1234567.
   
5. Touch LOGIN.
   
6. Scroll to the Device section and touch PosSettings.
   
7. Scroll to the Settings section and touch Anti-removal.
   
8. Touch the toggle to turn On the Anti-removal security feature.
   
9. Touch the Back icon () four times to return to the main screen.
   

General Installation Guidelines

The following points are some general installation guidelines to consider:

7. Prior to fitting the terminal in the vending device, securely connect the smaller MDB cable to the MDB port on the rear of the terminal.
   
8. If you are using an Ethernet cable to connect the terminal to a network, ensure that the cable is properly seated in the port.
   
9. Use the routing guides to secure the MDB and power cables (as well as any other cable) and re-install the back cover on the terminal.
   
10. Make sure that the weatherproof silicone gasket is properly seated over around the terminal and that the there is enough pressure around the terminal’s bezel to keep the anti-removal tamper switches depressed.
    
11. The terminal can be secured with as little as four (4) screws and as many as ten (10). 
    
12. Connect the terminal’s MDB and power cables to their matching connections on the vending device.
    
13. Refer to the AMP 6500 Series Quick Reference Guide (included in the box with the terminal) for general precautions and operational specifications.
    

Post-Installation Maintenance

Although the AMP 6500 unattended payment processing terminal is configured to receive updates automatically, you may need to perform some maintenance after you install the terminal to the vending device.

The primary maintenance tasks that may be required after initial installation include:

3. Changing or configuring network connections
   
4. Changing the terminal's language settings
   
5. Updating and installing terminal software
   

In order to perform any of these tasks, you must:

3. Disconnect the power to the terminal; either by disconnecting the Microfit connector from the back of the terminal or by disconnecting the male portion of the AC adapter cord from Microfit adapter’s female connector.
   
4. Disconnect the MDB connector from either the terminal or the vending device. 
   
5. After you disconnect the MDB connector, you can power the terminal back on to access the terminal’s home screen by touching the Home icon ().